Refund policy

REFUND AND RETURN POLICY

Averixa Supply primarily serves wholesale and business buyers. Because many orders involve bulk quantities, sourcing, customization, private labeling, logo printing or custom packaging, returns and refunds are handled according to the specific quotation, pro forma invoice, order confirmation or written agreement applicable to each order.

1. CUSTOM AND MADE-TO-ORDER PRODUCTS

Customized, private-label, logo-printed, custom-colored, custom-packaged or made-to-order products are generally non-refundable once production, printing, procurement or customization has started.

Buyers are responsible for reviewing and approving product specifications, artwork, colors, packaging and other customization requirements before production begins.

2. ORDER CANCELLATIONS

If you request cancellation before production or procurement has started, please contact us as soon as possible.

If cancellation is possible, any supplier charges, sample fees, material costs, bank charges, payment processing fees or other non-recoverable costs may be deducted from any refund.

Once production, customization or procurement has started, cancellation may not be possible.

3. DEFECTIVE OR INCORRECT PRODUCTS

If products are materially defective, damaged, incorrect or materially different from the confirmed specifications, please contact us promptly after delivery.

We may request supporting information such as:

- Photos or videos
- Product quantity affected
- Packaging photos
- Shipping labels
- Inspection reports
- A description of the issue

Claims should be submitted as soon as reasonably possible and preferably within 7 calendar days after receipt of the goods.

4. AVAILABLE REMEDIES

Depending on the circumstances and after review of the claim, possible solutions may include:

- Replacement products
- Replacement of defective units
- Partial refund
- Store or order credit
- Another mutually agreed solution

The appropriate remedy will depend on the nature and extent of the issue.

5. SHIPPING DAMAGE

If a shipment appears damaged upon arrival, buyers should document the condition of the shipment and packaging before opening whenever possible.

Damage caused by transportation may also be subject to the applicable carrier's claims procedure and the agreed shipping terms.

6. CHANGE OF MIND

Wholesale, customized and made-to-order products are not generally eligible for return or refund solely because the buyer changes their mind after the order has been confirmed or production has started.

7. RETURN AUTHORIZATION

Do not return products without written authorization from Averixa Supply.

Unauthorized returns may not be accepted.

8. CONTACT

For refund, return or product quality questions, contact:

Averixa Supply
Email: kandyli985@gmail.com
Phone: +86 130 1460 5605

Nothing in this policy limits any rights that cannot legally be excluded under applicable law.